FAQ

FREQUENTLY ASKED QUESTIONS


1.      SPORTBETTING                                  

 

 

First, log into your account using your username and password. Choose one or more of the bets on offer in the relevant section and using your mouse click a result .Then your wager will appear on the form at the top right of the homepage. Then, specify the amount you wish to bet and the category of your choice (bet single, multiple, system) and click "next". In the third and final stage, you can either confirm the final placement of the bet or cancel it. Please note that according to our Terms and Conditions, you may not cancel any bets already placed.

 

 

  • Single bet is a bet which contains only one selection. You can earn the chance of multiplying your bet. You can make a series of singles using the tab "Single" at the top of the betting voucher.
  • Combination bet is a bet which contains more than one selection. In Focusbet you can add up to 12. In order to win the combination bet all the prediction must be correct, if any selection in a combo bet loses, the entire bet will be considered a loss.
  • System bet is made up of several combination and single bets. You can combine up to eight (8) different bets on a single sheet. Based on these eight (8) options you can choose from combinations of singles, doublets, triplets, etc.

     

 

  • The «Trixie» is a combination of three double bets and one treble bet based on selection of three matches.
  • The «Yankee» is a combination, comprising four triplets, six doubles and 1 four-fold from a selection of four matches.
  • The «Patent» is a combination, comprising three doubles, three single bets and one treble bet from a selection of three matches. 
  • The «Canadian» (also known as «Super Yankee») is a combination, which includes ten triads, ten doubles, five four-folds and one five-fold based on selection of five matches. 
  • The «Heinz» is a combination, comprising fifteen doubles, twenty triplets, fifteen four-folds, six five-folds and one six-fold based on selection of six matches. 
  • The «Super Heinz» is a combination, comprising a twenty one doubles, thirty five trebles, thirty five four-folds, twenty one five-folds, seven six-folds and one seven-fold from a selection of seven matches. 
  • The «Goliath» is a combination, comprising a twenty eight doubles, fifty six trebles, seventy four-folds, fifty six five-folds, twenty eight six-folds, eight seven-folds and one eight-fold from a selection of eight matches.

     

 

In Pre-match and Live betting, it is possible to combine up to eight (8) different bets on a single sheet. Based on these eight (8) options you can choose from combinations of single, doublets, triplets, etc.

 

 

Banker is a big favourite to win, almost a sure selection. Included in all combinations and must win to guarantee any returns.

 

 

Our goal is the earliest possible settlement of the bets, although sometimes you have to wait for official confirmation of the result. The money is credited directly to your account and is available for further bets.

 

 

Whole line Asian Handicap bets are settled in much the same way as traditional Handicap bets. The exception being; stakes are returned if the match result is a draw after the Asian Handicap has been applied.
One key difference however, where bets are placed on an Asian Handicap In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The scoreline is treated as 0-0 at the time of bet placement. The odds of your selection and the choice of lines available will reflect this fact.

 

Whole line Asian Handicap

Consider the following scenarios: Chelsea v PSG

  Handicap Line Taken     Final Score (Chelsea - PSG)     Adjusted Final Score      Bet Outcome  
            Chelsea -1                         3-1                    2-1          Won 
              PSG +1                         3-1                    3-2          Lost 
            Chelsea -2                         3-1                    1-1     Push (Void) 

 

 

Half Line Asian Handicaps

Half line Asian Handicaps rule out the possibility of a match ending in a draw after the Asian Handicap has been applied.

Consider the following scenarios: Everton v Newcastle

  Handicap Line Taken     Final Score (Everton - Newcastle)     Adjusted Final Score     Bet Outcome  
          Everton -0.5                               1-0                 0.5-0           Won 
       Newcastle +0.5                               1-0                 1-0.5           Lost 
       Newcastle +0.5                              1-1                 1-1.5          Won

 

 

Split Line Asian Handicaps

Stakes on Split Line Asian Handicaps (Quarter Line Asian Handicaps) are divided with half of the total stake going on the whole line Asian Handicap and half on the half line Asian Handicap.

Consider the following scenarios: Liverpool v Man City

  Handicap Line Taken    Final Score (Liverpool - Man City)    Adjusted Final Score    Bet Outcome 
Half line   Whole line
      Liverpool -1.5, -2                              3-1       1.5-1         1-1  Half Won / Half Push 
     Man City +0.5, +1                              3-1       3-1.5         3-2          Lost / Lost 
      Liverpool -2.5, -2                              3-1       0.5-1         1-1  Half Lost / Half Push 

 


2.      CASINO                                  

 

 

The Focusbet Casino chips correspond only in euros, worth 1€, 5€, 25€ and 100€.

 

 

Feel free at any time to have at your disposal the balance of your account. If you  wish so, your winnings will be credited to your account, in part or full amount.

 

 

No. In your account you always see how many chips you have remaining on hand. The moment you want to withdraw money from your account, you can pay your chips.

 

 

You can find the definitions of gambling here.

 

 

If during a game, the connection is lost, or you logged out yourself,  next time you log in, you must finish aborted game. This should be completed before you start a new game.

 

 

Focusbet Casino make every effort to ensure fair play and the secure transfer of profits. The Focusbet Casino works with a certified random number generator system (controlled by eCogra, the National Laboratory of Electronic Crime of Sweden and Technical Systems Testing in Canada), which guarantees that all the numbers and values are 100% random.

 


3.      REGISTRATION / ACCOUNT   

 

 

Deposits into your account can be made in Euro (€)

 

 

You can make a withdrawal request by clicking under "My Account" and then on "Withdrawal". There, just follow the instructions. You can withdraw only to the method you have placed your deposit.

 

 

To register on the website, click "register" and fill in the registration form.

 

 

By registering you automatically are opening an account, If you want to play for "real" money, use the payment possibilities you have in your account to wager. Once the money is credited to your account, you are ready to play.

 

 

In order to login you must enter your username and password to the prescribed verses and then click "login".

 

 

When you register, you have to choose your username (account name) and the password. Your username and password allows you access your account and place the bets.

 

 

 

In order to comply with regulations and the safety of your account, it is necessary to submit documents verifying the account. This process occurs only once. Once completed, you will be able to fully enjoy our services and our promotional activities without restrictions and can also at any time proceed to withdraw your winnings.

 

 

Please note that you will no longer be able to modify your basic data, such as name and surname, date of birth, the currency you have chosen for your transactions, your account settings or country of residence. Safety is a top priority for Focusbet. However, you will still be able to change other data even after registration, for example, email address, language, etc. (after verification).

 

In special cases, Focusbet will verify and accept changes to your basic data, provided they submit the required evidence.

 

 

This means that you have already successfully registered at Focusbet. Each user is allowed to have only one account. If you have lost or forgotten your login details, click on  "Forgot Password?" or simply send an email to our Customer Service department, indicating the name and surname, your residential address, your date of birth and email address (e-mail) that you provided at registration.

 

 

To know what  time is required for the processing method, please check our website. If this time has already elapsed, please contact Customer Service stating, user name, deposit method you choose, and any error messages that may have appeared when you tried to make the deposit.

 

 

The code CVC / CVC2 is short for "Card Verification Code". You will be asked to give this code as a security measure when making credit card payments by phone or online. This three-digit code you can see in the back of your credit card, in the area where it is designated to put your signature. If you can not find any code there, please contact the bank that issued your credit card.

 

 

Each payment method has deposit limits which have been preset by Focusbet. In special cases, our company's discretion can modify the deposit limits, if necessary.
Nevertheless, you can define your own deposit limits. To do this, you need to log in to your account, click on "My Account", then click on deposit limits and then you will be able to set daily, weekly and / or monthly limit.

 

 

With the exception of e-wallet withdrawal methods conducted directly all payment methods need 2-5 business days to complete the transaction by the time of application.

 

 

There can be many reasons for cancelling a withdrawal request, the most common ones are:

  • Not fulfilled Bonus Terms & Conditions
  • Incorrect personal information wrong / invalid bank account number etc.
  • Cash application integration failure due to disconnection of the payment server

You can always contact our Customer Service to make your requests.

 

To request a new password, click on "Lost Password?" to proceed with the change. You will receive a new password via e-mail immediately. Please copy the code in the e-mail you have sent and paste it in the "Activation Code" before you enter the new password twice.

 

Once you have logged into your account, click on "My Account", click the profile and you will be able to change the password from there. Please make sure that you always keep your login information (username and password) in secret.

Focusbet is not responsible for any misuse of your account! We advise you to choose a password that will be difficult to guess (eg an arbitrary combination of letters and numbers ) and change your password then at regular intervals.

 
Just send a message to our Customer Service team specifying your user name, your full name and birth date. The email must be sent from the email address you registered with Focusbet your account.
 

 

No. Simply log in and play.

 


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4.       SAFETY                     

 

 

Focusbet cooperates with a leading international distributor and Payment Services offers a range of secure payment methods via the Internet. Our partners raise numerous security measures to exclude the possibility of unauthorized access to bank information.

 

Beyond Firewalls, the company uses electronic risk management components, created for money transactions over the Internet and "Black Lists "with the help of which identified early and prevented distortions and criminal acts, Thanks to a coding technology that we created on our part is excluded decoding of personal information.

 

 

Focusbet cooperates with a leading international distributor and Payment Services offers a range of secure payment methods via the Internet. Our partners raise numerous security measures to exclude the possibility of unauthorized access to bank information.

 

Beyond Firewalls, the company uses electronic risk management components, created for money transactions over the Internet and "Black Lists "with the help of which identified early and prevented distortions and criminal acts, Thanks to a coding technology that we created on our part is excluded decoding of personal information.

 

 

Focusbet Casino cooperates with a leading international distributor and Payment Services offers a range of secure payment methods via the Internet. Our partners raise numerous security measures to exclude the possibility of unauthorized access to bank information.

 

Beyond Firewalls, the company uses electronic risk management components, created for money transactions over the Internet and "Black Lists "with the help of which identified early and prevented distortions and criminal acts, Thanks to a coding technology that we created on our part is excluded decoding of personal information.

 

 

During communication with your web-browser, the Focusbet encodes the flow of data through an Encryption Key and thus guarantees your details.

 

 

Just send a message to our Customer Service team specifying your user name, your full name and birth date. The email must be sent from the email address you registered with Focusbet your account.

 

 

Once you have logged into your account, click on "My Account", click the profile and you will be able to change from there password. Please confirm that you always keep secret the login information (username and password) on your account.

 

Focusbet is not responsible for any misuse of your account! We advise you to choose a password that will be difficult to guess (eg an arbitrary combination of letters and numbers ) and change your password then at regular intervals.

 

 

To request a new password, click "Forgot Password?" the connection area to proceed with the change. You will receive a new password via e-mail immediately. Please copy the code in the e-mail you have sent and paste it in the "Activation Code" before you enter the new password twice.

 


5.       LEGAL ISSUES                 

 

 

Player must be at least 18 years of age or older, according to the legislation in the country of residence.

 

 

To make a deposit, player should only use own credit/debit cards. If you wish to use someone else's card (with their permission), you will be required to provide some additional documents.

 

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